Role Summary
The Customer Acquisition Intern will support Greenwheels' driver acquisition efforts by engaging prospective drivers from an existing lead database and guiding them through the process of joining the Greenwheels Lease-to-Own (LTO) program.
This is a telesales-focused role that requires strong communication, persuasion, follow-up, and reporting skills. The successful candidate will be responsible for converting interested prospects into documented drivers while ensuring accurate tracking and reporting of all engagements.
Key Responsibilities
● Contact prospective drivers from assigned lead lists.
● Effectively communicate Greenwheels' value proposition and Lease-to-Own offering.
● Assess driver interest and eligibility for the program.
● Conduct structured follow-up calls and engagement activities to drive conversion.
● Respond to driver inquiries and escalate complex issues where necessary.
● Guide interested drivers through the documentation process and ensure they report with all required documents.
● Coordinate and manage driver appointments for documentation and onboarding.
● Maintain accurate and up-to-date records of all driver interactions and outcomes.
● Update acquisition trackers, databases, and CRM systems as required.
● Prepare and submit daily and weekly performance reports.
● Support driver acquisition campaigns and other related initiatives as assigned.
Key Performance Indicators (KPIs)
Primary KPI
● Conversion rate from contacted prospect to documented driver.
Supporting KPIs
● Number of outbound calls made.
● Contact rate (% of prospects successfully reached).
● Follow-up adherence rate.
● Accuracy and completeness of driver records and updates.
● Driver appointment attendance rate.
Requirements
● Certificate, Diploma, or Degree qualification.
● Strong verbal communication and interpersonal skills.
● Comfortable engaging prospective drivers over the phone.
● Persuasive, confident, and results-oriented communicator.
● Strong organizational and follow-up capabilities.
● Basic proficiency in Google Sheets.
● Ability to work in a target-driven environment and manage performance metrics.
● Previous experience in telesales, customer service, call centre operations, recruitment, or sales is an added advantage.
Reporting Line
Reports To: Customer Acquisition Manager